Refund Policy — AxenMax

1) Scope and definitions

This Refund Policy describes how AxenMax handles refund and cancellation requests for services and digital deliverables. Specific terms may be adjusted in a signed service agreement for a particular project.

2) Service categories

Discovery work (e.g., requirement mapping, wireframes, planning documents).
Implementation work (e.g., building features, integrations, and internal tools).
Ongoing support (e.g., maintenance windows, small improvements, monitoring).

3) Cancellation

You may request cancellation by email. We will confirm the request and discuss the current status of work.

Before work starts: a refund may be available for prepaid amounts, minus unavoidable administrative or processing costs (if applicable).
After work starts: refunds are generally limited to the unperformed portion of the agreed scope, where such portion can be reasonably separated.

4) Digital deliverables

Many deliverables are digital (documents, design files, code). Once a milestone or deliverable is completed and shared, it may not be eligible for refund because it cannot be “returned” in a practical sense. If a deliverable is incomplete at the time of cancellation, we may provide a partial handover reflecting performed work.

5) Exceptions and non-refundable items

Work already performed (time spent and completed deliverables shared).
Third-party costs that were purchased at your request and cannot be reversed (for example, non-refundable vendor fees).
Emergency or priority handling that was explicitly requested and already delivered.

6) How to request a refund

Send an email to hello@axenmax.club with:

Your name and organization
Project or invoice reference (if available)
Reason for the request (optional but helpful)
Preferred next step: cancellation, pause, or scope adjustment

7) Review and resolution

We review requests in good faith and respond within a reasonable time. Where a refund is applicable, it is typically processed to the original payment method, subject to banking or processing timelines outside our control.

8) Disputes

If you have a concern, please contact us first so we can clarify the scope and status of work. Dispute handling for signed projects may be addressed in the applicable service agreement. Governing law is described in the Terms of Service.

9) Contact

Legal name: AxenMax K.K.
Address: 2-11-3 Shibuya, Shibuya-ku, Tokyo 150-0002, Japan
Phone: +81 3-1234-5678
Email: hello@axenmax.club
Hours: Mon–Fri 09:30–18:30 (JST)
Business ID: JP-AXM-2026-0214